Make the right choice

Sales

  • Digital Marketing – Critique and Compliance - Sales

    Digital Marketing – Critique and Compliance - Sales

    - What is conflict?

    - What is negotiation?

    - Common areas of conflict and negotiation in sales

    - Negotiation styles

    - Negotiation stages

    - Customer service & conflict avoidance – the future of sales

    - How to use legislation in conflict resolution & negotiation

    - Common negotiation tactics

    - Cross cultural understandings minimising discrimination

    - Communication channels best used in negotiation and conflict

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  • Form 1

    Form 1

    - What is the Vendor’s Statement – Form 1?

    - “Complete & accurate” - What does it really mean?

    - Vendor Questionnaires, what purpose do they serve?

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  • How to comply with SA's Sales Legislation

    How to comply with SA's Sales Legislation

    - Sales Agency Agreements

    - Notice Of Expiry

    - Price Representations

    - Residential land offers

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  • Legal Disputes in Real Estate

    Legal Disputes in Real Estate

    - When to notify professional indemnity insurance and the ability to resolve yourself.

    - How to promptly deal with issues (including practical tips) before they get too big.

    - Agency perspective on protecting their name and their brand.

    - How your agency agreement can provide you with protection from your Vendor (including recommended Special Conditions). 

    - The Competition and Consumer Act 2010 (Cth) and what to be mindful of.

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  • Negotiation and Conflict Resolution - Sales

    Negotiation and Conflict Resolution - Sales

    - What is conflict?

    - What is negotiation?

    - Common areas of conflict and negotiation in sales

    - Negotiation styles

    - Negotiation stages

    - Customer service & conflict avoidance – the future of sales

    - How to use legislation in conflict resolution & negotiation

    - Common negotiation tactics

    - Cross cultural understandings minimising discrimination

    - Communication channels best used in negotiation and conflict

    Read More

  • Professional Ethics

    Professional Ethics

    - Contractual and fiduciary duties of a real estate agent

    - Conduct, ethics and behaviour in real estate

    - Professional conduct – interaction with the Land Agents Act

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  • Selling Apartments and Townhouses Off-The-Plan - 'A Detailed Guide and Discussion for all Agents'

    Selling Apartments and Townhouses Off-The-Plan - 'A Detailed Guide and Discussion for all Agents'

    Apartment and Townhouse sales come with their own unique laws and regulations, and without specialist care and attention those requirements may run the risk of losing your sales.

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  • The PMAP Principle

    The PMAP Principle

    - What is the PMAP?

    - Sales Agency Agreement

    - What are qualifying words and symbols

    - Agent’s genuine estimate

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  • Trust Accounting

    Trust Accounting

    Ensuring that customers’ funds are administered correctly under the Land Agents Act 1994 is an essential element of any agency’s practice and this workshop provides the fundamentals of operating and maintaining trust accounts.

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  • Sales Agency Agreements

    Sales Agency Agreements

    - Agent's genuine estimate

    - Prescribed minimum advertising price

     - Vendor's selling price and the reserve

     - Notice of Expiry documentation / subsequent vs new agreements

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